IT Apprentice

Established in 1999 Total Assist Recruitment Ltd is a leader in the Medical Recruitment sector with a lively and vibrant head office based in the heart of Romford.


Position: IT Apprentice

Hours: 9am – 5pm (1 hour for lunch)

Reporting to: IT Director


Primary job function:

To assist the IT team with maintaining the smooth running for all aspects of the network and dealing with issues, as requested, on Servers , PCs, Telephones, laptops and mobile devices. Training offered.


Core Duties:

  • Log tickets from users – via phone and in person
  • Manage the daily job log documentation
  • Provide first line support for issues
  • Assist in keeping network documentation updated
  • PC Moves
  • Time and Attendance reporting
  • Network and phone patching
  • Imaging of PCs
  • New starter set-up / Leavers follow-up
  • Communicating with software suppliers / company equipment suppliers


Candidate requirements:

  • Keen learning interest in computers for both software and hardware
  • Good telephone manner
  • Motivated to assist resolving tickets in a timely fashion
  • Able to work both in a team but also individually for some tasks
  • Must have a ‘can do’ attitude
  • Able to work under pressure
  • Experience of Microsoft products including Windows 7 operating systems and Office 2007 suite
  • Able to communicate with employees of all levels


Sound interesting? Apply today!