One of the key facets of working as a Client Account Manager for Total Assist Group is being able to negotiate, create and build strong relationships with contacts who work within the hospitals and NHS trusts that we partner with. Being able to liaise confidently is a sure-fire way to reach business success so this … [Read more…]
Working as a Client Account Manager, it is imperative that I strive to ensure that each hospital that we work with has their boxes ticked. Knowing what your customers are looking for in a business relationship and then being able to deliver it is fundamental in excellent customer service, and over the years I have … [Read more…]
As Director of Account Management here at Total Assist Group, I actively encourage the Client Account Managers to visit the trusts they partner with on a regular basis. We often start building our relationships over the phone or email, since this is a convenient and quick way to communicate, however once contact has been established, … [Read more…]
As Director of the Client Account Managers, I fully appreciate how vital it is to nurture and maintain long term relationships when building and developing a business. We interact with our clients – doctors – colleagues each and every day in a variety of forms, whether this is via email or during face to face … [Read more…]