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How to avoid customer service setbacks

October 2, 2014 by

Our Director of Account Management explains how customer service barriers can hinder business progress When growing and expanding any business, customer service is completely vital. It can be an overlooked area, however to develop your range of partners and clients, being able to deliver quality customer care time and time again is crucial. What business … [Read more…]

NHS chief executive plans to ‘redesign care’

June 26, 2014 by

NHS boss strives for more flexibility New NHS chief executive Simon Stevens has spoken out about his impatience to “accelerate the redesign of care delivery” in a bid to create more local flexibility for services as well as innovate structure and system rules. Speaking at the NHS Confederation conference, Mr Stevens said he plans to “accelerate the redesign of … [Read more…]