Our Director of Account Management explains how customer service barriers can hinder business progress When growing and expanding any business, customer service is completely vital. It can be an overlooked area, however to develop your range of partners and clients, being able to deliver quality customer care time and time again is crucial. What business … [Read more…]
Working within such a bustling and lively office environment, I can understand why colleagues may get distracted – email notifications hitting an all time high, phones constantly ringing and paperwork creeping on to your desk in small stacks makes it tricky to remain productive. When you have a lot of tasks on your plate, it … [Read more…]
As Director of Account Management here at Total Assist Group, I actively encourage the Client Account Managers to visit the trusts they partner with on a regular basis. We often start building our relationships over the phone or email, since this is a convenient and quick way to communicate, however once contact has been established, … [Read more…]
As Director of the Client Account Managers, I fully appreciate how vital it is to nurture and maintain long term relationships when building and developing a business. We interact with our clients – doctors – colleagues each and every day in a variety of forms, whether this is via email or during face to face … [Read more…]