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Five character traits for the best client account managers

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Five character traits for the best client account managers

September 8, 2014 by

As company Director of Client Account Managers here at Total Assist Group, I know exactly the kinds of skills and character traits that I look for in my staff, to ensure they are as successful as possible. A hard working and pro-active Client Account Manager is essential to any business, as they nurture the relationship … [Read more…]

Posted in: Blog Tagged: Client Account Manager, communication, job, personality, professional, rapport, relationship, results, skills, traits, work

Why face to face client meetings are important

August 26, 2014 by

As Director of Account Management here at Total Assist Group, I actively encourage the Client Account Managers to visit the trusts they partner with on a regular basis. We often start building our relationships over the phone or email, since this is a convenient and quick way to communicate, however once contact has been established, … [Read more…]

Posted in: Blog Tagged: customer service, Director of Account Management, hospitals, Julie Smith, rapport, relationship, Total Assist Group

How to build client relationships

August 15, 2014 by

As Director of the Client Account Managers, I fully appreciate how vital it is to nurture and maintain long term relationships when building and developing a business. We interact with our clients – doctors – colleagues each and every day in a variety of forms, whether this is via email or during face to face … [Read more…]

Posted in: Blog Tagged: customer service, Director of Account Management, hospitals, Julie Smith, phone, rapport, relationship, Total Assist Group

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