| Department | TLA |
|---|---|
| Candidate Name | Li Chan |
| Mobile Phone | +447510109681 |
| Email hidden; Javascript is required. | |
| Grade | Band 2 |
| Specialty | Pharmacy Assistant |
| Please summarise your career over the last 3 years | Working as a store manager and the pharmacist in a chain of a Japanese Drugstore, Tomod's from 2020 to 2023. |
| Have you ever been disciplined, suspended, or are you currently under investigation by an NHS Trust, GPHC or other employer (including other agencies) – if yes, please give details | No |
| Why have you chosen to register with The Locum Agency? * | Isabel is kind and helpful. |
| Tell me about a recent occasion when you were under pressure and handled it successfully. - What was the situation? - What actions did you take? - What was the outcome? | When I was the store manager working at the drugstore, there was once an irritated customer shouting and complainting about one of my staff. I went to smooth the mood of the customer, asked the both of them about what happened and then sent ny staff into the office. I listened and comforted to the customer, gave her the compensation I could and then she left with smile. I then educated my staff about how to deal with the customer complaints. |
| What is your understanding of the Medicines Act 1968? | An Act of parliament of the United Kingdom. An Act to make new provision with respect to medicinal products and related matters, and for purposes connected therewith. |
| You are asked to prescribe medication which is not clearly documented within the patients notes and medical record. What should you do? | I will contact the prescriber and check with him/her. |
| What steps would you take, going forward if you become aware of an incident or complaint, which you were involved or implicated in? | I will wait until informed to take actions and follow the SOP according to the workplace. |
| Please outline your understanding of Clinical Governance. | The framework through which healthcare organisations are accountable for continuously improving the quality of their services and safeguarding high quality of care. |
| Thinking about a recent difficult situation you’ve had with patient’s relatives – How did you handle this and the outcome | I kept calm and listen to the relatives, tried to figure out the best solution for the situation. The recent one I had was that the relative wanted to buy some OTC for her dad who has multiple chronic diseases. I asked her to bring his medication history next time so I could offer more professional advice in order to avoid possible drug-drug interactions. |
| Candidate Name | Li Chan |
| Candidate Signature | |
| Date of Candidate Signature | 05/12/2023 |
| Date of Interviewer Signature | 05/12/2023 |
