Department | TLA |
---|---|
Candidate Name | Emma Smith |
Mobile Phone | +447476965075 |
Email hidden; Javascript is required. | |
Grade | Band 6 |
Specialty | Pharmacy Technician |
Please summarise your career over the last 3 years | I have extensive private and NHS hospital experience and in the last three years have been working at a senior management level at North Middlesex Hospital. I was the Lead Homecare and IT Specialist Technician and managed a team of 5, was responsible for the management of the homecare service, IT upgrades such as JAC and project managed the installation, implementation and any training materials for new programs (at pharmacy and ward levels.) I was also accountable for the homecare invoicing and account reconciliation which I reported to our Trust finance department on a weekly basis. |
Have you ever been disciplined, suspended, or are you currently under investigation by an NHS Trust, GPHC or other employer (including other agencies) – if yes, please give details | No |
Why have you chosen to register with The Locum Agency? * | Currently looking for work/Interested in Homecare/Clinical Trails job I received an email for |
Tell me about a recent occasion when you were under pressure and handled it successfully. - What was the situation? - What actions did you take? - What was the outcome? | A time that I handled being under pressure successfully was when a patient waiting for their medication in an outpatient setting. They had been told that the current waiting time was half an hour. Unfortunately, there was a clinical query with this prescription. |
What is your understanding of the Medicines Act 1968? | This is a legal document outlining the regulation of licensing, handling, supplying by all medications in the UK. It applies to all human and veterinary uses. It outlines 3 categories of medication - GSL, Pharmacy medicines and prescription only medications. |
You are asked to prescribe medication which is not clearly documented within the patients notes and medical record. What should you do? | I would not be prescribing medication as this is not in my role remit |
What steps would you take, going forward if you become aware of an incident or complaint, which you were involved or implicated in? | Make a senior team member aware of the incident, fill out a Datix (if appropriate), investigate, apologise to the appropriate parties, reflect on the situation and see how this can be avoided in the future |
Please outline your understanding of Clinical Governance. | Clinical governance is reviewing the safety and clinical appropriateness of your services and processes. It will involve investigating incidents and reviewing data, relating to clinical practice and work loads to see if improvements can be made in terms of safety and appropriateness for service users. This will include KPI reviews, performance monitoring and ensuring service standards are always followed. Clinical governance teams ensure all parts of hospital services are functional and safe. |
Thinking about a recent difficult situation you’ve had with patient’s relatives – How did you handle this and the outcome | In my previous permanent role, which was pharmacy homecare I had a patient's relative call me to see if we had received their dermatology prescription for processing. I asked the relative for all the patient's details and informed her that we had not received it yet. I could tell that she was distressed by this. She was responsible for her son's medications and it was quite a complex case which she explained to me. I told her that I could chase this up with the Dermatology team and I would call her back with an update. |
Candidate Name | Emma Smith |
Candidate Signature | |
Date of Candidate Signature | 11/01/2024 |
Date of Interviewer Signature | 11/01/2024 |