I have worked as a registered pharmacist in New Zealand. For the past year at Hokowhitu Pharmacy, and the prior 2 years at Unichem Chemist Shop, both community pharmacies.

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To receive support in finding a role as a pharmacy assistant in London.

Working as a sole charge pharmacist, managing all pharmacist duties alone only with the support of pharmacy technicians. I prioritised tasks, ensuring more urgent tasks were completed first such as patients waiting to be seen in store, and checking prescriptions for patients waiting or returning soon. I delegated tasks to technicians and shop staff where possible, such as handing out prescriptions, processing and dispensing, answering the phone, and filing prescriptions. During busy periods, I remained calm and focused on the task at hand to ensure tasks were completed accurately and efficiently.

The Medicines Act governs the control of medicines in the UK, including their manufacture and use in humans and animals. Defines categories of medicines - prescription only medicines, pharmacy medicines, and general sale medicines.

Would not prescribe until confident the medication is meant for the patient and is going to be suitable and safe to prescribe. Could contact the patients GP/usual prescriber for verification and discuss the situation with the patient. Consider the indication of the medication and what the patient is using it for etc.

Find out the details of the incident/complaint - who is involved/affected, when did it happened, what went wrong. Take any steps necessary or possible to rectify the situation, apologise verbally and/or in writing as appropriate to the person making the complaint. Identify what went wrong and where improvements in practice can be made to prevent future incidents.

The processes and systems in place to ensure that healthcare organisations and workers are continuously improving their services and delivering a high quality of care to patients. Includes audits to monitor clinical practice, risk management, continued professional development, appraisals, using compliant technology to protect patient information, clinical effectiveness and research, and recruitment of suitable staff.

A woman came in very angry that we had supplied the wrong medication to her husband and accused the staff of trying to harm her husband. Although I had not been involved in the supply of medication, I received her complaint and had to deal with the situation. She was visibly upset and distressed by the situation. I calmly asked if she would like to speak somewhere private. After finding out the details of the situation I explained that her husband had been supplied the correct medication and it is usual practice to substitute a prescribed brand with a generic funded brand. I apologised that they had not been consulted about the substitution and for causing her distress in regards to her husbands wellbeing. I offered to order in the brand they were wanting and ensure that in his file it was clearly documented which brand he should receive, to ensure the error did not happen again. She accepted the apology and resolution of the situation.