I have been a pharmacy manager in private healthcare for the past 25 years, I have been responsible for the safe and effective provision of high quality pharmacy services to insured, self funding and NHS surgical in and out patients.
As manager I am responsible for the management of the staff, the clinical services, as well as the stock management and procurement. I am Medicines Management committee lead, a member of Infection Control, Heath and Safety, governance and Risk committees as well as a member of the Hospital Leadership Team and the on call managers.
My main focus is to ensure safe medicines management to provide the best outcomes for patients, kepping myself and my team up to date with current regulatory and clinical guidance.

No

I am looking to change direction slightly and expand my clinical skills to complement my managerial skills. I think that being registered with an agency may expose me to more variety of roles.

We had a dispensing error within the department which resulted in a patient being discharged with medicine with the incorrect information on the label.. as a team we discussed the best way to handle this as we weren't sure which of a cohort of patients had received the incorrect pack. We decided that we would have to call each patient in turn to find out who had received the incorrectly labelled pack and once we had identified the patient we explained the correct instructions we asked them to return the medication to the pharmacy on their next visit to the hospital in order for us to correctly label it.
This took some team work as well as, a little bit of investigative work. We completed an incident report and showed that we had reviewed our practice to ensure this wasn't likely to happen again.

To provide guidance and controls on the safe management of medicinal products in the UK

I am not able to prescribe

I would deal with it as soon as practical, by reviewing my practice, the patients notes, or prescription, computer systems or register to ensure I understand where the incident or complaint has arisen.
I would remain calm and where necessary explain to the patient or member of staff what has happened and how it will be dealt with,. I would check with my line manager and/or company policy to ensure that I follow the correct procedures for that environment.

Clinical governance ensures guidance and a framework for ensuring patient safety, by reporting incidents, completing audit, providing training and reducing risk

Not applicable